Shipping Policy for IHO Ecommerce Private Limited

Welcome to Indian Herbs Online, a platform by IHO Ecommerce Private Limited! We are dedicated to ensuring that your orders are delivered promptly and efficiently. Please read our shipping policy carefully to understand the terms and conditions of our shipping process.

1. Shipping Coverage

• We deliver across India to all pin codes serviceable by our logistics partners.
• International shipping is not available at this time.

2. Shipping Charges

• Shipping charges are calculated based on the order's weight and delivery location and are displayed at checkout.
• Any applicable taxes or fees related to shipping will be included in the total cost.

3. Shipping Timeframes

• Order Processing: Orders are processed within 2-4 business days.
• Delivery Time: Delivery typically takes 5-10 business days, depending on the delivery location. Remote or rural areas may require additional time.

4. Packaging and Dispatch

• Orders are packed and dispatched directly by the farmers to ensure freshness and quality.
• Farmers are responsible for securely packaging the products to prevent damage during transit.

5. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment.

6. Delivery Partners

• We work with reputed logistics partners, including Speed Post and private courier services, to ensure reliable delivery.
• In areas where private couriers are unavailable, Speed Post will be used.

7. Failed Delivery

• In case of a failed delivery attempt, our logistics partner will attempt re-delivery. If the order cannot be delivered after multiple attempts, it will be returned to the farmer.
• Re-shipping charges may apply for orders that need to be dispatched again.

8. Shipping Issues

• If you receive a damaged package, please contact our support team within 48 hours with photographic evidence to initiate a resolution.
• For delays or lost shipments, please contact us at [support email/contact number].

We, at IHO Ecommerce Private Limited, strive to provide a seamless shopping experience and ensure that your orders reach you in perfect condition. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

Thank you for choosing Indian Herbs Online!

Warm regards,
Team Indian Herbs Online
IHO Ecommerce Private Limited